Refund policy

Made for you, so no returns or cancellations

Every Noteably You piece is made to order and personalised for you, so we're unable to accept returns, cancellations or changes once an order is placed. Please check your personalisation carefully at checkout, including the spelling of names and any engraving. We make it exactly as entered.

Damaged items

If your order arrives damaged, we'll exchange it. Email hello@noteablyyou.com within 7 days of delivery or collection, with your order number and photos showing the damage.

Production times

Our production times are our best estimate of when your order will be ready. They can run longer during busy seasons and sale periods, and delays in production aren't grounds for cancellation.

Handmade variations

Small variations can happen in printing and making. They don't affect how your piece works and aren't considered damage. They're part of what makes each piece one of a kind.